Everything you need to know about booking a parking space at McParking
In this blog post, we would like to summarise the most frequently asked questions about McParking, our services and benefits and the booking process.
We know that travelling, whether for business or pleasure, is often associated with a multitude of questions, especially when it comes to parking at the airport. To make planning as easy as possible for you, we have compiled and answered the most frequently asked questions about booking a parking space with McParking. This blog post provides you with a comprehensive overview so that you can start your journey well informed.
General information about booking a parking space with McParking
What is McParking anyway?
McParking is your reliable partner for safe and cost-effective parking at Berlin Brandenburg Airport. We also help with car park bookings at other German airports and put you in touch with the relevant local contacts. We offer you the opportunity to book your parking space online in advance so that you can start your holiday or business trip relaxed and carefree. Our car parks are located in the immediate vicinity of BER (reachable with our shuttle bus in approx. 12 minutes) and are monitored around the clock.
How does the car park booking work at McParking?
Booking with McParking is simple and straightforward. Visit our website, select the desired airport and enter your travel details. In the next step, you can select the appropriate car park (open space or our multi-storey car park) and complete your booking. Once you have successfully completed your booking, you will receive a confirmation email with all the important information, such as the shuttle bus departure times and the procedure on site.
What advantages does McParking offer me?
With McParking you benefit from numerous advantages:
- Security: our car parks are video-monitored and fenced around the clock.
- Convenience: We offer you a free, very spacious shuttle service that takes you directly to the terminal and back to McParking after your journey.
- Flexibility: You can change or cancel your booking free of charge up to 24 hours before departure. In addition, our buses run every 20 minutes almost around the clock, allowing you to plan your journey with ease.
Everything you need to know about booking and payment
Which payment methods are accepted?
McParking offers you various payment methods. You can pay conveniently by credit card, PayPal or instant bank transfer.
Can I change or cancel my booking?
Yes, you can change or cancel your booking free of charge up to 24 hours before departure. All you have to do is click on the link in your booking confirmation or contact our customer service team directly.
Everything you need to know about travelling and transferring to BER
How do I get from the car park to the terminal?
McParking offers you a free shuttle service that takes you and your luggage comfortably and safely directly to the terminal. Our shuttle service is available almost around the clock, so you will always arrive at the airport on time, regardless of your flight time. You can find the departure times here (link). Compared to competitor companies, our shuttle buses are spacious and thus offer the possibility of always travelling directly to the terminal and back by bus without having to wait in between due to increased passenger volumes.
How long does the transfer take?
The journey usually takes around 12 minutes.
Does McParking offer additional services?
Yes, McParking offers you a range of additional services to make your stay even more pleasant. These include, for example, our charging service for electric vehicles. You can conveniently add this service to your booking or request it on site.
What happens if my flight is delayed?
If your flight is delayed, you don't need to worry. McParking offers you a certain grace period after your planned return: you can leave free of charge until 04:00 on the following day that you have booked If the delay lasts longer, you will pay €10 for the first day and €5 for each additional day. You can pay conveniently at the ticket machine after your arrival with us.
Can I leave my key with McParking during my journey?
Yes, you have the option of leaving your car keys securely with us and leaving them there during your journey. Incidentally, this service is necessary for customers who have booked a charging service for electric vehicles. If you simply want to make sure that your key is kept safe while you are travelling, you can of course also use this service.
Tips for a carefree journey
How early should I arrive at the car park?
We recommend that you arrive at the car park at least 3 hours before your departure. This gives you enough time to park your vehicle, take advantage of the shuttle service and complete all the necessary formalities at the airport and also coordinate your luggage in peace and quiet.
What do I do if I can no longer find my vehicle?
If you have difficulty finding your vehicle on your return, simply contact our staff on site. Our staff will be happy to help you and guide you to your vehicle.
Customer service and on-site support
How do I contact McParking customer service?
Our customer service is available around the clock if you have any questions or problems. You can reach us by phone, email or via our contact form on the website. We always endeavour to help you as quickly as possible and clarify your questions about McParking.
What do I do if I have not received my booking confirmation?
If you have not received your booking confirmation, first check your spam folder. If the email is not there, please contact our customer service so that we can resend you the confirmation. This is not a problem for us.
Are there any discounts, offers or similar for regular customers?
Yes, McParking regularly offers special offers and discounts for regular customers. Simply sign up for our newsletter to stay informed about the latest promotions. Our social media accounts are also interesting. Follow them to make sure you don't miss anything.
Conclusion
Booking a parking space with McParking is simple, secure, fast and flexible. With our comprehensive service and practical additional services, we ensure that you can start your journey without stress or worries. If you have any further questions, our customer service team will be happy to help you at any time. We look forward to welcoming you to McParking soon!
You can find more FAQs directly on our FAQ page. There we answer further important questions about payment processing, booking, the shuttle and much more.
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