Frequently asked questions & answers
Here we have collected important questions from our customers and our answers to them. If you do not find an answer to your question, use the form at the bottom of this page to contact us.
FAQ concerning parking space booking at McParking
Yes, you need to reserve in advance. You will receive a parking ticket from us with your reservation. Please note that it is not possible to enter our premises without the parking ticket.
Yes, in addition to online booking via our website, you can also book by telephone: +49 (0)30 414 003 00.
No, our guests generally park without leaving their car keys with us. At our location in Berlin-Bohnsdorf, however, a key deposit can be booked optionally. You will find this option in the booking tab on the website.
Please first check the spam folder of the mailbox that you used for booking. Depending on your individual security settings, the booking confirmation might be stored there, so it may not be displayed in the inbox.
If you cannot find the booking confirmation there, please send us a request using the contact form on our website.
When you drive up to our multi-storey car park or car park, please hold your parking ticket with the QR code up to the reader and drive in.
You will find a QR code in your booking confirmation or on your parking ticket. For a quick process, we ask you to have this ready on a printout or on your smartphone for checking into the driveway.
After your landing and transfer back to the multi-storey car park or car park, drive back to the barrier, keep the QR code under the reader and leave after the barrier has been opened.
If you have not paid for your pitch in advance or park longer than you booked in advance, you must make the appropriate compensation payment at the ATM. After that, you can leave with your parking ticket.
Its entry at the time of booking is optional. The entry of the license plate number helps us to allocate the parked vehicle to the booking and thus to contact the owner directly if necessary.
Should you change your license plate number before your arrival, you can record the change in your booking yourself or inform our employee of the change when you check in.
If you book with us, we guarantee a parking space on the day of arrival stated in the booking. We do not assign a fixed parking space number. You park your vehicle in one of the designated spaces.
Generally, we are not liable for damage caused by third parties (e.g. other guests) in our parking spaces or car parks during the stay. Liability is therefore limited to damage caused by us or third parties commissioned by us.
For entry into the multi-storey car park, your vehicle must not exceed the maximum height of 2.10m. Both in the multi-storey car park and in the car park, the permissible vehicle width is 2.20m and vehicle length 6.00m.
Please also note the designated restriction information on site.
You simply enter the car park by holding the QR code of your parking ticket to the reader in front of the barrier.
After the barrier has opened, drive to one of the marked e-charging spots. Just put the green traffic hat aside and park your car. As usual, take the plug of the wallbox and plug it into your connection to your car. In the unlikely event that you need to use your own plug, because ours do not fit, choose one of the wallboxes where there is no cable with plug and plug your own in the wallbox and car.
The charging process will be carried out by our employees. We will not move your car or touch the plug for this purpose. As soon as the car is fully loaded, we will finish the charging process so that you will find a fully loaded car upon your return.
Important: You must plug the plug into your car socket and remove it after your return.
To exit the car park, simply hold your QR code to the reader in front of the barrier.
The payment for the parking and the charging process has already been made online in advance. So you do not have to pay – unless you park longer than booked, then a surcharge for the parking space will be made at our ATM. A one-off flat rate is charged for the charging process (incl. power collection). This applies regardless of the amount of loading actually required. This means that you do not receive an exact bill for the load removed. If you have any further questions, please call us at: 030 41 400 300
Booking can be cancelled free of charge up to 24 hours before arrival. If the parking fee has already been paid, we will refund the amount by the original payment method.
If your tariff is cancellable, click on the link in the booking confirmation to update your booking. Your cancellation request will then be reviewed by our service department, and you will receive a reply by e-mail. Please note the cancellation policy for your reservation. You can find the details in our general terms and conditions. You can also cancel individual bookings in your customer account. For this it is necessary to create a customer account.
A change of times, arrival and / or departure dates, number plates, number of persons etc. is possible via the link to update your booking in the booking confirmation. The adjustment of the booking is only possible up to 24 hours before arrival. If desired changes are not possible there, please contact us by e-mail at email@example.com or by telephone at +49 (0)30 414 003 00.
You can also access your future bookings in our customer login. This requires the creation of a customer account. Once you have saved the new changes, you will automatically receive an updated booking confirmation and parking ticket by e-mail.
After arrival, it is not possible to change the booking period. Please refer to the information on "Can I park for longer than I have booked?
You can park with us for longer than you have booked without any problems. Your car will of course remain on site. However, a retroactive change of your booking period after arrival is excluded. It is also not permitted to add the additional days to extend an existing booking by making a separate follow-up booking. No refunds will be made in the event of contravention of this provision.
The additional parking fees must be paid on departure at the ticket machine or at our information counter.
With regard to the transfer from the airport to the car park, simply proceed as described in the booking confirmation, despite a different return date.
The times indicated in the booking are not binding, but only serve as help. The more precise they are, the better we can plan the logistics of the transfer. You can also arrive at a different time on the day indicated in the booking.
However, if you wish to park on an earlier day, the booking must - if it still possible - be changed in your customer account. Otherwise, the availability of parking spaces cannot be guaranteed. If a change is no longer possible due to the short notice, contact us at: firstname.lastname@example.org or by phone: +49 (0)30 414 003 00.
The times indicated in the booking are not binding but only serve as help. You can leave the car park on the booked departure day until midnight.
Reservations can be made at any time online, by e-mail or by telephone, even if the tour operator has not made the flight details available yet.
As soon as you receive the flight details, you can easily change the booking online or send us the flight details by e-mail to: email@example.com or let us know by phone.
All addresses of our locations can be found on our website www.mcparking.de under „Company data / Contact".
The address and directions how to get to your booked parking space will also be sent to you together with the booking confirmation.
Our partner Holidayextras also offers good and inexpensive parking at airports outside of Berlin. For these parking spaces, too, let us calculate your exact price for the parking space and booking period you are looking for here on the website and make your reservation quickly and conveniently online. Simply select the desired airport and the required period and as soon as you click on "NEXT", a new tab will open with all available offers at our partner Holidayextras.
After your arrival at McParking, we will take you to the airport terminal by a comfortable shuttle bus. Our comfortable shuttle buses run to Berlin Brandenburg Airport every 20 minutes.. The details can be found in your booking confirmation.
When you arrive with your luggage at the pick-up point after your return flight, wait for our shuttle vehicle. If we use a shuttle bus, it will arrive at the scheduled time.
Yes, we are open 24 hours a day, 365 days a year.
Your car is parked in a fenced and locked car park. Relevant areas of the car park are also surveilled with cameras.
For flights from the new airport Berlin Brandenburg we offer parking spaces in Berlin-Bohnsdorf. (Gebrüder-Hirth-Straße 27, 12526 Berlin). Simply select "Berlin Brandenburg BER" as the airport, enter the period and complete the booking.
If you have any questions or wish to make some changes, please contact us by mail: firstname.lastname@example.org or by phone: +49 (0)30 414 003 00. We will be happy to help you.
If there is a delay or a last-minute change on the day of arrival, contact the shuttle driver directly under the shuttle phone number, which will be sent to you together with the booking confirmation.
Up to the time of arrival, you should contact the partner or travel agency. There you can make changes to your reservation and receive information.
From the day of arrival, McParking is the place you should contact in case you have any questions or wish to make any changes.
Members of the ADAC can save EUR 5.00 with every booking. To do this, you must select the ADAC discount on the booking form. The ADAC membership card must be presented on the day of arrival.
The ADAC discount cannot be combined with other discounts and vouchers.
Are you or your colleagues frequent business flyers? We have a suitable offer for you!
Our conditions can be found on the page for corporate clients.
If you are interested in what is offered, please use the contact form on that page or contact us by e-mail or phone.
Both for parking at Berlin-Brandenburg Airport and for other airports that you can book through us, it is possible to book additional vehicles.
To do this, you simply need to create another booking after completing one or contact our support team by email or phone.
The easiest way to do this is if you have a customer account with us and are logged in. You can easily and conveniently duplicate bookings in your booking management.
We recommend that you check in with us at least 2.5 hours before departure.
This will give you enough time to park your vehicle in your parking space and transfer to the airport.
Every parking space reservation includes transfer to the airport on arrival and back to your vehicle on departure for the number of persons specified in the booking.
You can register up to 4 persons for the shuttle service free of charge.
If there are more than 4 persons or additional shuttle trips, additional fees according to our general terms and conditions shall apply.
For the current transfer times, please refer to the parking details in the booking tab on the website or your booking confirmation.
Almost everything fits into our large, comfortable shuttle buses. Each passenger can take a large suitcase and hand luggage free of charge. We can also transport foldable prams.
Bulky luggage, such as surfboards, bicycles or golf clubs must be taken to the airport before check-in at the car park.
In our multi-storey car park, you have the option of parking your car in the designated area and our staff will then carry out the charging process at the pillar for you. Your car will not be moved during your stay and will be waiting for you fully charged when you return.
We provide jump starters at each of our locations, so that your car can be jump-started at any time. If this does not work, assistance must be called.
To be able to transport your children safely, our smaller shuttle vehicles are equipped with a child seat and a booster seat. We also have a larger number of seats and baby car seats at our locations. Thus, we can transport several children to the airport at the same time.
If you need a baby car seat or more than one child seat or booster seat for the transfer from the airport to the car park, please contact the shuttle service at the pick-up point, using the phone number specified in your booking confirmation or on the shuttle ticket, and inform them of the additional requirements.
If a large shuttle bus with fixed departure times is used at our location, you do not need any additional seats and can put children on your lap.
The parking fee is paid at the time of booking in one of the following ways:
credit card online (Mastercard, VISA)
instant bank transfer
If there are any irregularities concerning your payment, they will be automatically recorded by our accounting department. You will receive a letter by post in which we will remind you of the outstanding payment. With this letter we will also charge you for the additional costs we incurred for the return debit note. Your QR code for parking will remain active because we have recorded your personal data. So you can arrive, park and fly without worrying.
Any discrepancies or outstanding amounts can also be discussed with our staff at the check-in.
Should you notice any discrepancies in your booking, you can contact us by mail: email@example.com or by phone: +49 (0)30 414 003 00.
The invoice is automatically generated when you leave our parking facility and sent to you electronically. Alternatively, you can access invoices for individual bookings in your customer login. However, you must have created a customer account for this.
Should there be any mistakes in the invoice, you can contact us by mail: firstname.lastname@example.org or by phone: +49 (0)30 414 003 00.
Booking can be cancelled free of charge up to 24 hours before arrival. If the parking fee has already been paid, we will refund the amount using the original payment method.
How it works
Payments can be made online upon reservation or arrival
Park your car in our car park near the airport
Our shuttle service takes you from the car park to the terminal and back
Begin your journey relaxed and stress-free
Secure, fenced, well-lit
Low-cost & near the airport
Free shuttle service included
Available 24 hours
Do you still have some questions?
Use the contact form and send us your question. You can also send an e-mail to: email@example.com. If you have a question concerning your reservation, please include the booking number.