FAQ concerning parking space booking at McParking

After arriving at McParking, we will take you to the airport terminal in a comfortable low-floor bus. Our buses to Berlin Brandenburg Airport leave every 20 minutes on the hour, 20 minutes after and 20 minutes before. Your destination is the bus park B, from here it is not far to Terminal 1 and Terminal 2.

After your return flight to BER, first collect your luggage and go back to bus park B. There, the buses also return to our car park every 20 minutes on the hour, 20 minutes after and 20 minutes before. As a rule, our bus is already waiting there 5 minutes before departure. A call to McParking is not necessary for the return transport. You can see the exact location of the buses here.

Yes, you need to reserve in advance. You will receive a parking ticket from us with your reservation. Please note that it is not possible to enter our premises without the parking ticket.

Yes, in addition to online booking via our website, you can also book by telephone: +49 (0)30 414 003 00.

No, our guests generally park without leaving their car keys with us. At our location in Berlin-Bohnsdorf, however, a key deposit can be booked optionally. You will find this option in the booking tab on the website.

Please first check the spam folder of the mailbox that you used for booking. Depending on your individual security settings, the booking confirmation might be stored there, so it may not be displayed in the inbox.

If you cannot find the booking confirmation there, please send us a request using the contact form on our website.

When you drive up to our multi-storey car park or car park, the barrier opens automatically with the help of the number plate recognition.

You will also find a QR code on your parking ticket. If the number plate recognition does not work, please hold this code up to the reader.

After landing and transferring back to the multi-storey car park or car park, drive your car to the exit barrier, which will open again automatically due to the number plate recognition. Alternatively, please use the QR code from your parking ticket.

If you have not paid for your parking space in advance or if you are parking longer than booked, you must make the appropriate payment at the automatic pay station or to our staff before leaving.

It is obligatory to specify it at the time of booking. The entry of the license plate number helps us to allocate the parked vehicle to the booking and thus to contact the owner directly if necessary.
Should you change your license plate number before your arrival, you can record the change in your booking yourself or inform our employee of the change when you check in.

If you book with us, we guarantee a parking space on the day of arrival stated in the booking. We do not assign a fixed parking space number. You park your vehicle in one of the designated spaces.

For entry into the multi-storey car park, your vehicle must not exceed the maximum height of 2.10m. Both in the multi-storey car park and in the car park, the permissible vehicle width is 2.20m and vehicle length 6.00m.

Please also note the designated restriction information on site.

Before you enter the parking garage, please report to our employee at the small information container directly next to the entrance barrier. He will take your car key and help you with the charging process.

The e-charging stations are located on the first floor of the parking garage, our employee will accompany you there after entering the parking garage (with the help of the license plate recognition).

The charging process will be carried out by our staff. For this we will neither move your car nor touch the plug. As soon as the car is fully charged, we will finish the charging process so that you will find a fully charged car upon your return.

Exit from the parking garage is again automatic via license plate recognition. Alternatively, the QR code from the booking confirmation can be held up to the reader in front of the barrier.

You have already made the payment for the parking space and the charging process online in advance. You do not have to make a payment - unless you park longer than booked, in which case an additional payment for the parking space will be made at our pay station or to our employee. A one-time flat rate is charged for the charging process (incl. current draw-off). This applies regardless of the actual amount of charging required. You will therefore not receive an exact invoice for the charge taken. If you have any questions, just give us a call at: +49 (0) 30 41 400 300

Booking can be cancelled free of charge up to 24 hours before arrival. If the parking fee has already been paid, we will refund the amount by the original payment method.

If your tariff is cancellable, click on the link in the booking confirmation to update your booking. Your cancellation request will then be reviewed by our service department, and you will receive a reply by e-mail. Please note the cancellation policy for your reservation. You can find the details in our general terms and conditions. You can also cancel individual bookings in your customer account. For this it is necessary to create a customer account.

A change of times, arrival and / or departure dates, number plates, number of persons etc. is possible via the link to update your booking in the booking confirmation. The adjustment of the booking is only possible up to 24 hours before arrival. If desired changes are not possible there, please contact us by e-mail at [email protected] or by telephone at +49 (0)30 414 003 00.
You can also access your future bookings in our customer login. This requires the creation of a customer account. Once you have saved the new changes, you will automatically receive an updated booking confirmation and parking ticket by e-mail.

After arrival, it is not possible to change the booking period. Please refer to the information on "Can I park for longer than I have booked?

You can park with us for longer than you have booked without any problems. Your car will of course remain on site. However, a retroactive change of your booking period after arrival is excluded. It is also not permitted to add the additional days to extend an existing booking by making a separate follow-up booking. No refunds will be made in the event of contravention of this provision.

The additional parking fees must be paid on departure at the ticket machine or at our information counter.

With regard to the transfer from the airport to the car park, simply proceed as described in the booking confirmation, despite a different return date.

The times indicated in the booking are not binding, but only serve as help. The more precise they are, the better we can plan the logistics of the transfer. You can also arrive at a different time on the day indicated in the booking.

However, if you wish to park on an earlier day, the booking must - if it still possible - be changed in your customer account. Otherwise, the availability of parking spaces cannot be guaranteed. If a change is no longer possible due to the short notice, contact us at: [email protected] or by phone: +49 (0)30 414 003 00.

The times indicated in the booking are not binding but only serve as help. You can leave the car park on the booked departure day until midnight.

Reservations can be made at any time online, by e-mail or by telephone, even if the tour operator has not made the flight details available yet.

As soon as you receive the flight details, you can easily change the booking online or send us the flight details by e-mail to: [email protected] or let us know by phone.

All addresses of our locations can be found on our website www.mcparking.de under „Company data / Contact".
The address and directions how to get to your booked parking space will also be sent to you together with the booking confirmation.

Our partner Holidayextras also offers good and inexpensive parking at airports outside of Berlin. For these parking spaces, too, let us calculate your exact price for the parking space and booking period you are looking for here on the website and make your reservation quickly and conveniently online. Simply select the desired airport and the required period and as soon as you click on "NEXT", a new tab will open with all available offers at our partner Holidayextras.

After arriving at McParking, we will take you to the airport terminal in a comfortable low-floor bus. Our buses to Berlin Brandenburg Airport leave every 20 minutes on the hour, 20 minutes after and 20 minutes before. Your destination is the bus park B, from here it is not far to Terminal 1 and Terminal 2.

After your return flight to BER, first collect your luggage and go back to bus park B. There, the buses also return to our car park every 20 minutes on the hour, 20 minutes after and 20 minutes before. As a rule, our bus is already waiting there 5 minutes before departure. A call to McParking is not necessary for the return transport. You can see the exact location of the buses here.

Yes, we are open 24 hours a day, 365 days a year.

Your car is parked in a fenced and locked car park. Relevant areas of the car park are also surveilled with cameras.

For flights from the new airport Berlin Brandenburg we offer parking spaces in Berlin-Bohnsdorf. (Gebrüder-Hirth-Straße 27, 12526 Berlin). Simply select "Berlin Brandenburg BER" as the airport, enter the period and complete the booking.

If you have any questions or wish to make some changes, please contact us by mail: [email protected] or by phone: +49 (0)30 414 003 00. We will be happy to help you.

If there is a delay or a last-minute change on the day of arrival, contact the shuttle driver directly under the shuttle phone number, which will be sent to you together with the booking confirmation.

Up to the time of arrival, you should contact the partner or travel agency. There you can make changes to your reservation and receive information.

From the day of arrival, McParking is the place you should contact in case you have any questions or wish to make any changes.

Members of the ADAC can save EUR 5.00 with every booking. To do this, you must select the ADAC discount on the booking form. The ADAC membership card must be presented on the day of arrival.

The ADAC discount cannot be combined with other discounts and vouchers.

Are you or your colleagues frequent business flyers? We have a suitable offer for you!

Our conditions can be found on the page for corporate clients.

If you are interested in what is offered, please use the contact form on that page or contact us by e-mail or phone.

Both for parking at Berlin-Brandenburg Airport and for other airports that you can book through us, it is possible to book additional vehicles.

To do this, you simply need to create another booking after completing one or contact our support team by email or phone.

The easiest way to do this is if you have a customer account with us and are logged in. You can easily and conveniently duplicate bookings in your booking management.

We recommend that you check in with us at least 2.5 hours before departure.

This will give you enough time to park your vehicle in your parking space and transfer to the airport.

Every parking space reservation includes transfer to the airport on arrival and back to your vehicle on departure for the number of persons specified in the booking.

You can register up to 4 persons for the shuttle service free of charge.
If there are more than 4 persons or additional shuttle trips, additional fees according to our general terms and conditions shall apply.

For the current transfer times, please refer to the parking details in the booking tab on the website or your booking confirmation.

Almost everything fits into our large, comfortable shuttle buses. Each passenger can take a large suitcase and hand luggage free of charge. We can also transport foldable prams.

Bulky luggage, such as surfboards, bicycles or golf clubs must be taken to the airport before check-in at the car park.

In our multi-storey car park, you have the option of parking your car in the designated area and our staff will then carry out the charging process at the pillar for you. Your car will not be moved during your stay and will be waiting for you fully charged when you return.

We provide jump starters at each of our locations, so that your car can be jump-started at any time. If this does not work, assistance must be called.

To be able to transport your children safely, our smaller shuttle vehicles are equipped with a child seat and a booster seat. We also have a larger number of seats and baby car seats at our locations. Thus, we can transport several children to the airport at the same time.
If you need a baby car seat or more than one child seat or booster seat for the transfer from the airport to the car park, please contact the shuttle service at the pick-up point, using the phone number specified in your booking confirmation or on the shuttle ticket, and inform them of the additional requirements.

If a large shuttle bus with fixed departure times is used at our location, you do not need any additional seats and can put children on your lap.

Generally, we are not liable for damage caused by third parties (e.g. other guests) in our parking spaces or car parks during the stay. Liability is therefore limited to damage caused by us or third parties commissioned by us.

The parking fee is paid at the time of booking in one of the following ways:

PayPal online
credit card online (Mastercard, VISA)
instant bank transfer

If there are any irregularities concerning your payment, they will be automatically recorded by our accounting department. You will receive a letter by post in which we will remind you of the outstanding payment. With this letter we will also charge you for the additional costs we incurred for the return debit note. Your QR code for parking will remain active because we have recorded your personal data. So you can arrive, park and fly without worrying.

Any discrepancies or outstanding amounts can also be discussed with our staff at the check-in.

Should you notice any discrepancies in your booking, you can contact us by mail: [email protected] or by phone: +49 (0)30 414 003 00.

The invoice is automatically generated when you leave our parking facility and sent to you electronically. Alternatively, you can access invoices for individual bookings in your customer login. However, you must have created a customer account for this.

Should there be any mistakes in the invoice, you can contact us by mail: [email protected] or by phone: +49 (0)30 414 003 00.

Booking can be cancelled free of charge up to 24 hours before arrival. If the parking fee has already been paid, we will refund the amount using the original payment method.

Do you still have some questions?

Use the contact form and send us your question. You can also send an e-mail to: [email protected] If you have a question concerning your reservation, please include the booking number.